Support
Product Support
Product User Manuals
Please consult the User Manual to find answers to product functionality questions.
Login to your account and go to Support,
then Download Documentation to select and download Manuals and
TechNotes.
2/1/2011 - TechNote - Guide to User Security Update
Web-based Support is available at any time via the online
trouble-ticketing system. Login to
your account and go to Support, then Questions & Problems to
log a ticket. Tickets are automatically assigned to support
staff based on subject matter. Agents may also request users log into an instant session.
(Available upon request)
Technical Support: 866-647-8282
(Please contact your
system administrator prior to calling our technical support line)
Technical
support representatives are
available for
direct tech support calls during emsCharts Normal Business Hours
(8am-6pm Eastern Time). When reporting a system problem during
non-business hours, your call is directed to our call center.
On-call support representatives are available 24x7 to handle system
failures or respond to critical problems.
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